All our frequently asked questions
RETURNS AND EXCHANGES
What is your return policy?
100% Satisfaction Guarantee
If your not satisfied with your purchase, simply return your item to us within 30 days for an exchange or refund.
Products purchased on sale, or using a discount or gift voucher, including free shipping can be exchanged for another item, within 30 days of receipt.
We do not offer refunds or exchanges on used items. For more infomation view our Product Warranty Terms & Conditions.
Can I exchange my product if I change my mind?
Yes! We have a 100% Satisfaction Guarantee covering change of mind purchases. To return your product, simply notify us of your change of mind within 30 days of receipt. Please include your order number for quick processing. All exchanges will supplied with a credit note for easy exchange. These can be used for any product or gift vouchers.
Please contact us to arrange an return. or submit your return request here. Simply include your order number for quick processing.
How do I purchase a Gift Voucher?
To purchase a Gift Voucher simply add the voucher to your cart and complete the check out process. Once processed your GV will be automatically sent via email within minutes. Your vouchers can be shared via email, text to the recipient or printed.
How do I access purchased Gift Vouchers?
Gift Vouchers are sent automatically when payment has been processed. If you do not receive your voucher within 5 minutes, or you have accidentally added the wrong gmail, get in touch with us via our contact form quoting your order number and we can resend it to you.
To avoid missing your voucher, please double check your email address is entered correctly, check your spam folder and contact our team via the contact form if you need assistance.
PRODUCT WARRANTY & STOCK
What happens if there is an issue with my product when it arrives?
We have a 100% Satisfaction Guarantee and Product Warranty. If your item is in anyway faulty or damaged within the product warranty period, simply contact our team via our contact form for an instant return for immediate repair or replacement.
What happens if the item I want is out of stock?
In the instance your item is out of stock, we will let you know straight away and will provide a full refund.
If you see an item in store that you would like to purchase that is out of stock, please let us know and we can put you on the wait list.