All Billy Boston® products are covered by our 12 month and 2 year Product Warranty, as specified on the product page.
Our Wood3 and Titanium products are covered by our Lifetime Manufacturers Warranty. Under our lifetime warranty we offer a free repair or replacement if your eyewear is faulty or breaks due to a manufacturers defect for the life of the product.
*The Lifetime Manufacturers Warranty is valid for 5 years from the purchase date, against any manufacturers faults or defects.
All products not covered by the lifetime warranty (as specified on the product page), are covered by our 2 year Product Warranty.
Product Warranty
Our product warranty covers all our products for a repair or replacement within a 2 year period if the item breaks due to a manufacturers defect. Normal wear and tear are not covered under our product warranty.
Replacement Warranty*
Our Replacement Warranty, gives customers a free replacement, to the same value if you drop, break or damage your eyewear and can't get them back into shape. We repair or replace them with a new pair to the same value. One replacement is available for every warranty purchased for the warranty period.
* To purchased a replacement warranty, contact us via our contact form quoting your order number. The additional warranty starts from $45 and includes return and replacement costs during the selected warranty period. Contact us for a quote.
Return Shipping
Return shipping for product warranty claims is at the cost of the purchaser. We charge a one-time return shipping and processing fee of $25 for all product warranty claims.
Validated Manufacturer Warranty claims are reply paid and your products will be replaced and returned to you at no additional cost.
Change of Mind
We do not offer refunds for change of mind purchases, however we do offer exchanges for all products as per our exchange policy noted in our terms and conditions.
Products can be exchanged up to 14 days from receipt of purchase, and must be in original unused condition.
Where you have purchased an replacement warranty or product warranty and the item is not in stock, or you would like to exchange for another item, you can make a request and we will happily provide you with an alternate style to the same value, or upgrade for the additional cost.
