Returns & Exchanges

Product Returns

To return your product, simply send it to us within 14 days of receipt. Please include your order number for quick processing. We exchange products within 7 business days of receiving your order.

For regular post orders please give 7-14 days for us to receive the goods and process your return.

To register your product for a return, please email us via our contact form and we will provide you with shipping address and order number, where needed, to include with your item.

Return Policy

100% Satisfaction Guarantee

Our satisfaction guarantee, warrants the quality and accuracy of your purchase. If you are not satisfied, simply return your item to us within 14 days for an exchange or refund.

Exchanges

If your product was purchased on sale, or using a discount or gift voucher, or any other offer including free shipping, we will happily exchange your item under our 100% Satisfaction Guarantee within 14 days of receipt, however we do not refund offer or sale items.

Our returns are hassle free, simply send the item back to us with your order number and return address for swift processing. 

Lifetime Manufacturers Warranty*

Our Wood3 and Titanium products are covered by our Lifetime Manufacturers Warranty. All Billy Boston® products are covered by a 2 year Product Warranty, as specified on the product page.

Under our lifetime warranty we offer a free repair or replacement if your eyewear is faulty or breaks due to a manufacturers defect for the life of the product.

*The Lifetime Manufacturers Warranty is valid for 5 years from the purchase date, against any manufacturers faults or defects.

All products not covered by the lifetime warranty (Acetate and Metal or as specified on the product page), are covered by our 2 year Product Warranty.

Product Warranty

Our product warranty covers all our products for a repair or replacement within a 2 year period if the item breaks due to a manufacturers defect. Normal wear and tear are not covered under our product warranty. 

Additional Warranty - Replacement Guarantee 

Our optional Replacement Guarantee, gives customers a free replacement, to the same value. If you drop them, break them or damage them and can't get them back into shape, we will repair or replace them with a new pair to the same value. One replacement is available for every warranty purchased for the warranty period.  Contact us via our contact form quoting your order number, to register for our additional warranty.

Return Shipping

Return shipping for product warranty claims is at the cost of the purchaser. We charge a one-time return shipping and processing fee of $25 for all product warranty claims.

Valid Manufacturer Warranty claims are reply paid and your products will be replaced and returned to you at no additional cost.  

For more warranty terms and conditions, visit our Website Terms and Conditions.

Change of Mind

We do not offer refunds for change of mind purchases, however we do offer exchanges for all products as per our exchange policy noted in our terms and conditions.

Products can be exchanged up to 14 days from receipt of purchase, and must be in original unused condition. Where you have purchased an replacement warranty or product warranty and the item is not in stock, or you would like to exchange for another item, you can make a request and we will happily provide you with an alternate style to the same value, or upgrade for the additional cost.   

GET IN TOUCH

Contact our team for all return and exchange enquiries on:

hello@billyboston.co